House Rules
Hidden Valley Lakeside Chalets represent a beautiful and unique community on the shores of Peninsula Lake. Please help us keep our community in harmony for everyone’s enjoyment.
Check-In/Out
Check-in 4:00PM
Check-out 11:00AM NO LATER
Payment Method
Payment method is e-transfer only.
Deposit
A 50% deposit payment is due at the time of booking.
The remaining 50% payment is due on or before day of arrival.
Lockbox code will be sent once full payment is received. No exceptions.
Cancellation Policy
Cancellations must be made in writing a minimum of 7 days in advance of booking arrival date in order to receive refund of deposit.
No exceptions.
Refunds
If the cancellation period has passed, there are no refunds.
We are also not responsible, nor can we control bad weather or power outages.
# of GUESTS
The maximum number of guests is 6 people.
The chalet is a 2-level townhouse style condo with 1200 sq. feet of living space.
No Smoking/Vaping
There is no smoking or vaping on property.
No smoking or vaping includes inside
the units, patios, balconies, and the beach area.
The designated smoking and vaping area is located beside the visitor parking area.
This is a strictly enforced rule and there are no exceptions.
No Pets
Unfortunately no pets are allowed as the Chalet complex is pet-free.
Pets are not permitted inside the units or on Condo property.
This is a strictly enforced rule and there are no exceptions.
Outdoor Pool
Outdoor Pool is located NEXT DOOR and is operated by and regulated through
Hidden Valley Hotel.
My guests have access to the outdoor pool and lounging area at the hotel.
Closures, maintenance, cleaning of pool and/or changes to operating hours are not within my control.
Please check ahead to avoid any disappointment.
Seasonal - opening & closing is weather depending
Canoe
Use of Canoe is INCLUDED with your stay. Signed liability waivers are required.
TWO individuals must carry canoe to and from water. It is heavy!
Paddles & life jackets are provided and found in Chalet.
Seasonal - May-Sept weather depending
Stairs
Access to unit requires use of staircase. Use caution on stairs.
Unit itself has 2-levels. NO child safety gates on staircase.
Stairs are also required when accessing resort amenities.
Cleanliness
Guests are responsible for ordinary cleanliness of the rental unit.
Please leave Chalet in good condition so that all guests may enjoy all that the unit offers.
Drive Safely
Please drive slowly and safely on Turner Drive. There are many children
playing on our property.
There is a convex mirror near the stairs to assist
with the blind corner.
Please keep speeds below 15 km/h.
Common Areas
Common areas are everyone’s responsibility to keep
neat and tidy. Please remove all belongings before you
leave the beach area.
No overnight storage is permitted in common areas. This includes walkways,
grassed and wooded areas, as well as the beach and
waterfront.
Quiet Enjoyment
Please enjoy your stay in our community. Units are private residences and all occupants are entitled to quiet
enjoyment of the property. Respect city by-laws for noise control, especially in the evening.
Please keep music and
voices low in the evening as sound carries quite easily at night.
BBQs
BBQ must stay on patio. Do not move BBQ
closer to unit. Three communal barbeques
are available as well.
Please
clean the barbeque after use. You cannot barbeque on balcony, steps,
landing or any location that is on or near the
wooden structure.
Noise Transfer
Chalet is a stacked condo/townhouse style and therefore there may be noise transfer between the units.
Garbage
Please place garbage and recycling in the appropriate bin PRIOR TO
THE LAST PICK UP AT 8 PM daily.
If you have garbage after 8 pm,
please keep it inside your unit overnight and place it into the bin the
next morning. Garbage left outside overnight has attracted bears.
Drying Items
No hanging or drying of clothes is allowed on the balcony railings.
Please use provided drying racks instead.
Wi-Fi
Unlimited high-speed internet provided.
Two Smart TVs include Disney+.
Theft
Inventory of every item in chalet is checked before and after each guest. Theft will not be tolerated.
NOT INCLUDED
x Bring your own shampoo
x Bring your own body wash
x Bring your own beach towels